FAQs
How does Canadda TV support the South Asian community?
Canadda TV is committed to supporting the South Asian community by providing a platform for South Asian artists and creators, hosting community events, and partnering with local organizations. For more information on our community initiatives, please visit our "Community" page.
Can I suggest a show or content for Canadda TV?
Yes, we love hearing from our viewers! Please send your content suggestions through our "Contact Us" page or by emailing content@canaddatv.com.
How do I advertise with Canadda TV?
For advertising opportunities, please visit our "Advertise With Us" page for more information and fill out the contact form. Our marketing team will get back to you with our media kit and available advertising packages.
How can I find out about upcoming shows and live events?
Stay updated on upcoming shows and events by subscribing to our newsletter, following us on social media, and regularly checking our website's schedule and announcements section.
How do I report a technical issue with the site or app?
Please contact our technical support team via the contact form on our website or by emailing support@canaddatv.com. Include a detailed description of the issue, screenshots if applicable, and the type of device and operating system you're using.
Is there a limit to how many devices can use my account simultaneously?
Yes, for the optimal viewing experience and account security, there is a limit. Please refer to our terms of service or contact support for details about your specific plan.
How do I change the video quality?
To adjust the video quality, click on the settings icon (gear symbol) in the video player and select your preferred resolution. Note that higher quality requires a faster internet connection.
Why can't I log in to my account?
If you're having trouble logging in:
Verify that you're using the correct email and password.
Try resetting your password using the "Forgot Password" link.
Ensure your browser allows cookies and isn’t in private browsing mode.
If you still can't log in, please contact our support team for further assistance.
What should I do if I'm having trouble streaming a show?
If you're experiencing streaming issues, please try the following steps:
Check your internet connection to ensure it's stable and fast enough for streaming.
Refresh the page or restart the app.
Clear your browser's cache and cookies, or try accessing the platform through a different browser or device.
If the issue persists, please contact our support team with details of the problem, including any error messages, the show you were trying to watch, and the device you're using.
